About Me

Kelly Werner

Ferrari-Lund Real Estate
3700 Lakeside Drive, Suite 100
Reno, NV 89509

Cell: 775-250-1617
Direct: 775-688-4000
Fax: 775-688-6040

E-mail: kwerner@kwerner.com

Designations
Certified Residential Specialist (CRS)
Certified Distressed Property Expert (CDPE)

Professional Affiliations
Reno/Sparks Association of Realtors
National Association of REALTORS®
Council of Residential Specialists

August 16,2017

To: Whom it may concern From: Richard Hoffman
Subj:  Performance of realty duty, case of Kelly Werner

1. The most difficult part of writing this memo is trying to not sound like a paid advertisement for Kelly Werner.  However the factual truth should be told.
2. Any Real Estate agent can write a listing for MLS, Zillow, Trulia, etc.  It is what happens after the property is listed and through to the closing that is important.  In this regard, Kelly Werner is exceptional.  She was the listing agent for my home in the Fieldcreek area of Reno and her performance was above and beyond what should be expected of any real estate agent.
3. At one point I was absent from Reno for three months.  Ms Werner took it upon herself to periodically inspect my home and ensure all was in order.  She volunteered her time and expense and refused any compensation.

4.Anyone who was in Reno for the winter of 2017 knows of the numerous violent storms that hit the area.  One storm dislodged some of the tiles on my roof, resulting in water leaking down into the kitchen.  Kelly was on it immediately, saw to it that temporary repairs were effected that day and arranged for permanent repairs once the weather allowed roofers a full day of access to accomplish final repairs.

5. Kelly Werner knows Reno. She did her homework and suggested a listing price that was fair and equitable to both seller and buyer.
6. As a homeowner of many, many years, I believe I know my responsibilities.  In this case I never needed to concern myself with anything.  If something needed to be done, Kelly was on it, knowing the correct business to contact and ensuring work was performed in a satisfactory manner.
7. Even after we went to contract, Kelly continued to work tirelessly to ensure all was in order.  As the listing agent, Kelly had no direct responsibility to the buyers.  But when the buyers were dismayed with some of the items in the inspection report, Kelly took it upon herself to ensure anything that could be corrected was, in fact, corrected.  To the point of coming to my home and correcting some of the discrepancies herself.  She wanted the buyers to be “happy campers”.  Kelly enjoys an excellent professional reputation as a realtor.  She works assiduously to protect that reputation.  As a customer, I can attest that Kelly earns her accolades and ensures fairness to all parties.  Whether they be sellers or buyers.

Richard C. Hoffman

…………………………….

“Working with Kelly was a pleasure. She has a very strong knowledge of the custom home market and was very helpful in establishing a sales process that was very strategic and efficient.” -David Knaub

“We chose Kelly because I’ve known her a long time and I really trust her. She’s one of the most experienced agents out there and she really knows the business. She helped us sell our house and find the one we’re in now. We’re very happy and would recommend Kelly to anyone.” –Brad Warren

“Margaret and I would like to express our sincerest appreciation for your representation in our Reno real estate deals. You were efficient, professional and thorough. Every detail was attended to with strict confidentiality. Your ability to negotiate assertively yet with empathy resulted in the best deal for both parties. We could not have been more pleased with how you orchestrated and handled our transactions, not once, but twice. Thank you so much for your efforts and results. But most of all thank you for you honesty and determination to structure and close the deal with a win-win attitude.” –Fred and Margaret DiRienzo, Saddlehorn Homeowner

“Kelly is extremely knowledgeable of the Saddlehorn market and performed in a very professional manner. I enjoyed working with her.” –Joe Avilla, Saddlehorn Homeowner

“We chose Kelly Werner to sell our home because of her good reputation in the community. Kelly was very easy for us to work with and always willing to do whatever it took to make selling our home easy for us. She even ‘befriended’ our yellow lab, Harley, and made the process easy for him. We highly recommend Kelly Werner and we would not think of using another Realtor when we decide to sell our next home. She is a true professional.” –Debbie and Ross McAlpine, Saddlehorn Homeowners

“Kelly-You did it! You sold, I bought! Yes, you were right, it was a day to celebrate. I want to thank you again for not putting any pressure on me to buy a house. I knew it would happen some year. You did an excellent job!! We’ll have to do this again, it’s kinda fun.” –Laurie Cano, Donner Spring Homeowner

“Recently, my wife and I purchased a home with the help of Kelly Werner of RE/MAX Realty. We would like to extend our appreciation to Kelly for all of the help she gave us. As first-time home buyers, Kelly helped us every step of the way. Her expertise in real estate made our home buying experience easy and quick. Since my wife and I both work full time, it was essential that we have a real estate agent who could do all of the footwork for us. Kelly made it possible for us to purchase a home without missing work and allowed us to spend our extra time together as a family. It was wonderful to have such a friendly and talented woman by our side. We would highly recommend Kelly to all first-time homebuyers or to anyone with real estate needs.” –Mr. & Mrs. Roy Balboa, Sparks Homeowner

“Kelly is an excellent Realtor! I will recommend Kelly to my friends and clients.” –Tom Bradley, Northwest Homeowner